jili11 Privacy Policy

1. Data Controller Information

jili11 is the data controller responsible for the collection, processing, and protection of your personal information. As a PAGCOR-authorized online gaming operator, jili11 collects and processes personal data in accordance with Philippine law and regulatory requirements. For data protection inquiries, you may contact our Data Protection Officer at the contact details provided at the end of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

When you register for a jili11 account, deposit funds, or use our services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification numbers (passport number, driver's license number, national ID number) as required for age verification and Know Your Customer (KYC) compliance.
• Contact Information: Email address, mobile phone number, residential address, city, province, and postal code.
• Account Credentials: Username, password, and security questions and answers.
• Financial Information: Payment method details (GCash account number, Maya account number, bank account numbers), transaction history, deposit and withdrawal records, and copies of bank statements or payment receipts submitted for verification purposes.
• Identification Documents: Copies of government-issued IDs, proof of address documents (utility bills, bank statements), and selfie photos for identity verification.
• Communications: Any correspondence you send to jili11 customer support, including chat transcripts, emails, and support tickets.

2.2 Information We Collect Automatically

When you access the jili11 platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, device identifiers, screen resolution, and mobile network information.
• Usage Data: Pages visited, games played, features used, time spent on the platform, click patterns, search queries, referral sources, and navigation paths.
• Location Data: IP address, geolocation data (country, region, city) used to verify that you are located within the Philippines at the time of gameplay, as required by PAGCOR regulations.
• Transaction Data: Details of deposits, withdrawals, bets placed, game outcomes, bonuses claimed, and balance adjustments.
• Log Data: Server logs, access times, error reports, and performance metrics.

2.3 Information From Third Parties

jili11 may receive information about you from third-party sources, including:

• Payment Providers: Transaction verification data from GCash, Maya, banks, and other payment processors.
• Identity Verification Services: Verification results from third-party KYC and anti-fraud service providers used to confirm your identity and detect fraudulent activity.
• Gaming Providers: Game session data, betting patterns, and game outcomes from third-party game providers (JILI Gaming, Pragmatic Play, PG Soft, Evolution Gaming, etc.).
• Regulatory Authorities: Information shared by PAGCOR or other Philippine government agencies as part of regulatory compliance or investigations.

3. How We Use Your Personal Data

jili11 uses your personal information for the following purposes, in accordance with the lawful bases for processing under Philippine data privacy law:

3.1 Account Management and Service Delivery

• Creating and managing your jili11 account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, live dealer tables, sports betting, and other gaming products
• Calculating winnings, settling bets, and crediting bonuses
• Responding to your customer support inquiries and resolving disputes

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure you are at least 21 years old
• Complying with PAGCOR licensing requirements and reporting obligations
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks as required by Philippine law
• Detecting and preventing fraud, collusion, money laundering, and other illegal activities
• Cooperating with law enforcement investigations and responding to legal requests from Philippine authorities
• Maintaining records required by PAGCOR regulations and the Anti-Money Laundering Act (AMLA)

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious or unusual behavior
• Detecting multiple accounts, bonus abuse, and cheating
• Preventing unauthorized access to your account
• Protecting jili11 systems from cyberattacks, hacking attempts, and malicious software
• Investigating and resolving security incidents

3.4 Communications and Marketing

• Sending you account-related notifications, including deposit confirmations, withdrawal updates, and bonus notifications
• Providing customer support via live chat, email, and phone
• Sending promotional offers, newsletters, and marketing communications about new games, bonuses, and special events (you may opt out of marketing communications at any time)
• Conducting surveys and requesting feedback to improve jili11 services

3.5 Platform Improvement and Analytics

• Analyzing usage patterns to understand how players interact with jili11
• Improving website and mobile app performance, functionality, and user experience
• Developing new features, games, and services based on player preferences
• Conducting internal research and statistical analysis

4. How We Share Your Personal Data

jili11 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:

4.1 Service Providers

jili11 engages third-party service providers to perform functions on our behalf. These providers have access to your personal data only to the extent necessary to perform their services and are contractually obligated to protect your information. Service providers include:

• Payment Processors: GCash, Maya, banks, and other payment providers that process your deposits and withdrawals
• Identity Verification Services: KYC and document verification providers that confirm your identity and detect fraudulent documents
• Gaming Providers: Third-party game developers (JILI Gaming, Pragmatic Play, PG Soft, Evolution Gaming) who provide casino games and live dealer tables
• Cloud Hosting Providers: Data storage and server hosting companies that store jili11 data securely
• Customer Support Tools: Live chat software and helpdesk platforms used to provide customer service
• Analytics Providers: Web analytics and tracking services that help us understand platform usage

4.2 Regulatory Authorities

jili11 is required by law to share personal information with PAGCOR and other Philippine government agencies, including:

• The Philippine Amusement and Gaming Corporation (PAGCOR) for licensing, compliance audits, and regulatory reporting
• The Anti-Money Laundering Council (AMLC) for suspicious transaction reports and AML compliance
• The National Privacy Commission (NPC) in response to data protection investigations or complaints
• Law enforcement agencies in response to valid legal requests, court orders, or subpoenas

4.3 Business Transfers

In the event that jili11 is acquired by, merged with, or sells substantially all of its assets to another company, your personal information may be transferred to the acquiring entity as part of the transaction. You will be notified via email or prominent notice on the jili11 website if such a transfer occurs.

4.4 Legal Obligations and Safety

jili11 may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to valid requests from law enforcement or government authorities
• Protect the rights, property, or safety of jili11, our users, or the public
• Enforce our Terms and Conditions or investigate potential violations
• Detect, prevent, or address fraud, security issues, or illegal activity

5. Security Measures

jili11 takes the security of your personal information seriously and implements appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All sensitive data, including passwords and payment information, is encrypted using industry-standard SSL/TLS protocols during transmission and AES-256 encryption at rest.
• Access Controls: Access to personal data is restricted to authorized jili11 employees and service providers who require access to perform their job functions. Access is granted based on the principle of least privilege.
• Authentication: Multi-factor authentication (MFA) is available for player accounts and required for jili11 staff accessing sensitive systems.
• Regular Audits: jili11 conducts regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.
• Employee Training: All jili11 employees receive training on data privacy, security best practices, and the handling of personal information.
• Incident Response: jili11 maintains an incident response plan to detect, respond to, and recover from data breaches or security incidents.

While jili11 implements robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. If you suspect unauthorized access to your account, you must notify jili11 immediately.

6. Data Retention

jili11 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data and applicable legal requirements:

• Account Data: Personal information associated with your jili11 account is retained for the duration of your account and for five (5) years after account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Transaction Records: Deposit, withdrawal, and betting records are retained for five (5) years to comply with PAGCOR requirements and facilitate audits or investigations.
• Identity Verification Documents: Copies of government-issued IDs and verification documents are retained for five (5) years after account closure.
• Communication Records: Customer support transcripts and correspondence are retained for three (3) years to resolve disputes and improve service quality.
• Marketing Data: Data collected for marketing purposes is retained until you opt out or withdraw consent, after which it is deleted within 30 days.

After the applicable retention period expires, jili11 will securely delete or anonymize your personal data in accordance with our data retention and destruction policies.

7. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information jili11 holds about you. We will provide you with a copy of your data in a commonly used electronic format within 15 days of your request.

7.2 Right to Rectification

If you believe that any personal information jili11 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update certain account information directly through your jili11 account settings.

7.3 Right to Erasure

You have the right to request the deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent. Please note that jili11 may be legally required to retain certain information for regulatory compliance purposes, even after you request deletion.

7.4 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails or by contacting customer support.

7.5 Right to Data Portability

You have the right to request a copy of your personal data in a structured, machine-readable format and to transmit that data to another service provider, where technically feasible.

7.6 Right to Withdraw Consent

If jili11 is processing your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

7.7 Right to Lodge a Complaint

If you believe that jili11 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. You can contact the NPC at:

National Privacy Commission
5th Floor, Philippine International Convention Center
Vicente Sotto Street, Pasay City 1307, Metro Manila, Philippines
Email: [email protected]
Website: privacy.gov.ph

7.8 How to Exercise Your Rights

To exercise any of your data privacy rights, please contact jili11 customer support or our Data Protection Officer using the contact details provided at the end of this Privacy Policy. We will respond to your request within 15 days. We may require you to verify your identity before processing your request to protect your personal information from unauthorized access.

8. Cookies and Tracking Technologies

jili11 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file that is stored on your device when you visit the jili11 website. Cookies help us recognize you, remember your preferences, and provide a secure and efficient browsing experience.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the jili11 platform to function properly. They enable core features such as account login, payment processing, and security. Essential cookies cannot be disabled.
• Performance Cookies: These cookies collect information about how you use the jili11 platform, such as which pages you visit and how long you spend on each page. Performance cookies help us improve website performance and user experience.
• Functionality Cookies: These cookies remember your preferences and settings (such as language preference and game filters) to provide a more personalized experience.
• Advertising Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of marketing campaigns. Advertising cookies may be set by jili11 or by third-party advertising networks.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a notification before a cookie is stored on your device. Please note that disabling certain cookies may affect the functionality of the jili11 platform and limit your ability to use certain features.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

9. Protection of Minors

jili11 is strictly prohibited for use by individuals under the age of 21. jili11 does not knowingly collect personal information from minors. During account registration, all users are required to provide their date of birth and submit government-issued identification for verification. If jili11 becomes aware that a user is under the age of 21, the account will be immediately suspended, all funds will be forfeited, and the personal information will be deleted from our systems.

If you are a parent or guardian and believe that your child has provided personal information to jili11, please contact us immediately at [email protected] so that we can take appropriate action.

10. Changes to This Privacy Policy

jili11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by email or by posting a prominent notice on the jili11 website at least 30 days before the changes take effect.

Your continued use of the jili11 platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how jili11 handles your personal information, please contact us:

jili11 Customer Support
Email: [email protected]
Live Chat: Available 24/7 at jili11.cam

Data Protection Officer
Email: [email protected]
Response Time: Within 15 business days